Shipping policy

SHIPPING POLICY

Effective Date: August 12, 2026

Business Entity: Pets of Wichita

1. General Shipping Overview

Thank you for shopping with Pets of Wichita! Because we offer both custom published books and print-on-demand merchandise, shipping timelines and carriers vary depending on the items in your order.

If your order contains both a book and merchandise, your items may be split into multiple shipments and arrive at different times in separate packages.

2. Book Orders (USPS Media Mail)

  • Batch & Print Handling: Books are printed in dedicated production batches. Once printed and delivered to us from our printing facility, orders are processed and packaged for shipment.

  • Shipping Carrier: All book orders are shipped via USPS Media Mail.

  • Transit Time: Once dispatched via USPS Media Mail, estimated delivery times generally range between 2 to 8 business days within the contiguous United States.

  • Tracking: You will receive an automated shipping confirmation email with a USPS tracking link as soon as your package is scanned into the postal system.

3. Print-on-Demand & Merchandise Orders

  • Fulfillment Time: Apparel, accessories, and print-on-demand merchandise are custom-made to order by our trusted fulfillment partners (such as Printful). Items typically take 2 to 7 business days to be produced and packaged before shipping.

  • Shipping Carrier & Transit Time: POD items ship directly from the production facility. Standard domestic delivery typically takes 3 to 5 business days after fulfillment is complete.

  • Multiple Shipments: If you order multiple merchandise items, they may ship separately depending on which manufacturing facility produces each specific item.

4. Order Tracking

Once any part of your order ships, a confirmation email containing tracking details will be sent to the email address provided at checkout. Please allow up to 24–48 hours for tracking information to update on the carrier’s portal after receiving your link.

5. Address Accuracy

Please review and verify your shipping address at checkout. Pets of Wichita is not responsible for packages delivered to incorrect, incomplete, or outdated addresses entered by the customer during purchase. Re-shipments due to address errors will be at the buyer's expense.

6. Delays, Lost, or Stolen Packages

Once a package is handed over to the shipping carrier (USPS, UPS, FedEx, etc.), transit times are managed by the carrier.

  • Carrier Delays: Unforeseen delays due to weather, postal backlogs, or holiday peak volumes are outside of our direct control.

  • Delivered but Missing: If your tracking states that your package was delivered but you cannot locate it, please check with household members or neighbors and contact your local post office or shipping carrier directly to open an inquiry.

7. Contact Us

If you have any questions regarding your shipment or need assistance with tracking an order, please reach out to us through our website contact page or messaging channels.