Refund policy

RETURN AND REFUND POLICY

Effective Date: August 12, 2026

Business Entity: Pets of Wichita (Sole Proprietorship)

1. All Sales Are Final

Thank you for supporting Pets of Wichita. Due to the custom, print-on-demand, and limited-edition nature of our publications and products, all sales are final. We do not accept returns, exchanges, or cancellations, nor do we issue cash refunds or store credits once an order has been placed and processed.

2. Order Accuracy & Review

Please review your order details, quantity, shipping address, and any submitted content carefully before completing your purchase. Once an order is submitted, we cannot process changes, cancellations, or refunds due to customer error or change of mind.

3. Damaged, Defective, or Incorrect Items

While all sales are final, we want you to receive your item in excellent condition. If your item arrives physically damaged, defective from the printer, or if you received the incorrect item:

  1. Notification Period: You must notify us within seven (7) calendar days of the delivery date recorded by the tracking carrier.

  2. Required Documentation: Please contact us with:

    • Your full name and order number.

    • Clear photos showing the damaged or defective item AND the exterior shipping package/label.

  3. Resolution: If we determine the item was damaged in transit or manufacturing, we will, at our sole discretion, issue a free replacement of the same item. We do not issue monetary refunds for damaged goods.

4. Lost or Stolen Packages

Pets of Wichita is not responsible for lost, stolen, or delayed packages once they have been handed over to the shipping carrier (USPS, UPS, FedEx, etc.).

  • If your tracking information states that your package was delivered but you have not received it, please contact the shipping carrier directly to file a claim.

  • Ensure your shipping address is secure and accurate at checkout, as we cannot replace or refund items delivered to an incorrectly entered address.

5. Contact Us

If you have questions regarding this policy or need assistance with a damaged shipment, please reach out to us directly through our website contact form or message channels.